Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Edmonton Print Shop.
The terms “we,” “us,” and “our” refer to Edmonton Print Shop. We operate this website and online store and provide printing, signage, branding, promotional products, apparel printing, large-format printing, custom printing, design assistance, and related products and services.
Our online store is powered by Shopify.
By visiting our website, submitting artwork, requesting a quote, placing an order, approving a proof, purchasing a product, or otherwise using our services, you agree to these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
If you do not agree with these Terms, please do not use our website or place an order.
1. ELIGIBILITY AND ACCOUNT INFORMATION
You must be the age of majority in your province, territory, state, or country of residence to place an order through our website.
You agree to provide accurate, current, and complete information when creating an account, requesting a quote, or placing an order.
You are responsible for maintaining the confidentiality of your account information and for activity performed through your account.
Edmonton Print Shop reserves the right to refuse service, cancel accounts, decline orders, or limit access to our services where permitted by law.
2. PRODUCTS AND SERVICES
We make reasonable efforts to accurately describe and display our products, materials, colours, dimensions, finishes, and services.
However, product photographs, digital mockups, computer screens, mobile devices, and other electronic displays may not accurately represent the final printed colour, texture, finish, or appearance.
The Shopify template similarly notes that product colours and appearance may vary depending on the customer’s device and settings. Pasted markdown
Product specifications, materials, pricing, availability, turnaround times, quantities, and finishing options may change without notice.
We reserve the right to discontinue products or limit quantities at any time.
3. CUSTOM PRINTED PRODUCTS
Most products sold by Edmonton Print Shop are custom manufactured specifically for the customer.
Custom products may include business cards, flyers, brochures, stickers, labels, posters, signs, banners, A-frame inserts, retractable banners, presentation folders, envelopes, postcards, door hangers, table covers, engineering prints, cutouts, apparel, promotional items, branded products, and other personalized printing.
Because these products are custom made, orders generally cannot be returned, exchanged, cancelled, or refunded after production has started except where required by law or where Edmonton Print Shop has made a verified production error.
Please review our Refund Policy for additional details.
4. ARTWORK AND CUSTOMER-SUPPLIED FILES
Customers are responsible for providing artwork suitable for production.
Unless Edmonton Print Shop has specifically agreed to provide design or prepress services, the customer is responsible for checking:
- spelling and grammar
- phone numbers and contact information
- addresses and URLs
- QR codes
- dates and pricing
- images and image resolution
- sizing and dimensions
- bleed and safe margins
- orientation
- colours
- fonts
- layout
- quantity
- finishing specifications
We recommend print-ready PDF files wherever possible.
Vector files such as AI, EPS, or print-ready PDF files may be required for certain signage, contour cutting, large-format printing, logos, or specialty production.
Low-resolution artwork may produce lower-quality results. If a customer instructs Edmonton Print Shop to proceed with artwork that we have identified as low resolution or otherwise unsuitable, the customer accepts responsibility for the resulting print quality.
5. ARTWORK PROOFS AND APPROVAL
Where Edmonton Print Shop provides a proof, production will not begin until the required proof has been approved.
Approval may be provided electronically, including by email or through an approved online ordering system.
Customers are responsible for reviewing the entire proof before approval.
Once a proof has been approved, Edmonton Print Shop is not responsible for errors that were visible in the approved proof, including spelling, contact information, layout, sizing, colours, dates, quantities, or other customer-approved content.
Any changes requested after approval may result in:
- additional design or setup charges
- production delays
- revised turnaround times
- additional material costs
- cancellation restrictions
Phone approvals may not be accepted for jobs requiring formal proof approval.
6. DESIGN AND FILE-PREPARATION SERVICES
Design, artwork preparation, resizing, file correction, setup, image editing, proofing, and prepress services may be charged separately.
Unless otherwise stated, a design fee does not automatically include unlimited revisions.
Where a product or quote includes a specified number of proofs or revisions, additional revisions may incur additional fees.
Design and setup fees are generally non-refundable once the work has been performed.
7. CUSTOMER INTELLECTUAL PROPERTY
By submitting artwork, logos, photographs, designs, trademarks, text, images, or other content to Edmonton Print Shop, you represent that you own the content or have permission to reproduce and print it.
You are responsible for obtaining any necessary copyright, trademark, licensing, model-release, or other permissions.
Edmonton Print Shop may refuse to reproduce material that we reasonably believe infringes intellectual-property rights, violates applicable law, or is otherwise prohibited.
You agree to be responsible for claims arising from materials you supplied for reproduction where you did not have the required rights or permissions.
8. EDMONTON PRINT SHOP INTELLECTUAL PROPERTY
Our website, branding, logos, photographs, product descriptions, graphics, designs, templates, marketing materials, and original content remain the property of Edmonton Print Shop or their respective licensors.
Nothing on our website grants permission to reproduce or commercially use Edmonton Print Shop intellectual property without prior written consent.
The default Shopify terms likewise reserve rights in store branding, content, graphics, and related intellectual property. Pasted markdown
9. ORDERS
Submitting an order constitutes an offer to purchase.
Edmonton Print Shop may accept, reject, modify, or cancel an order where reasonably necessary, including because of pricing errors, artwork problems, material availability, production limitations, payment issues, suspected fraud, or technical errors.
Shopify’s standard terms similarly provide that submitting an order is an offer to purchase and that the merchant may decline an order. Pasted markdown
An order is considered accepted once payment requirements have been met and Edmonton Print Shop has confirmed or begun processing the order.
10. PRICING AND PAYMENT
Prices shown on our website are subject to change without notice.
Unless otherwise stated, prices do not include applicable taxes, delivery charges, shipping charges, installation, design services, rush fees, specialty finishing, or other additional services.
Errors in pricing, descriptions, quantities, or product configuration may occasionally occur. We reserve the right to correct errors and cancel or adjust affected orders before production.
Shopify’s template also provides that prices and promotions may change and that customers must provide accurate billing and payment information. Pasted markdown
Payment may be required in full before production begins unless Edmonton Print Shop has approved alternate payment terms in writing.
11. PRODUCTION TURNAROUND
Production times shown on our website are estimates unless expressly guaranteed in writing.
Turnaround begins only when all applicable requirements have been completed, which may include:
- payment
- artwork submission
- final proof approval
- confirmation of product specifications
- receipt of required customer information
Different products have different production times.
For example, some standard print products may require approximately 3–5 business days, while specialty products such as presentation folders, door hangers, table covers, outsourced products, or other specialty items may require longer.
Weekends and statutory holidays are generally not considered business days.
Turnaround refers to production time and does not necessarily include shipping or delivery time.
12. RUSH ORDERS
Rush production may be available for certain products.
Rush service is subject to production capacity and must be confirmed by Edmonton Print Shop.
Rush charges may apply.
Rush fees are generally non-refundable once rush production has started.
Requested deadlines are not guaranteed unless Edmonton Print Shop has specifically confirmed the deadline in writing.
13. CANCELLATIONS
Orders may generally be cancelled only before production has started.
Once artwork has been approved, materials ordered, setup completed, outsourcing initiated, or production begun, cancellation may no longer be possible.
Where cancellation is approved after Edmonton Print Shop has already incurred costs, those costs may be deducted from any refund.
Custom products that have entered production are generally final sale.
14. COLOUR VARIATION
Printed colours may differ from colours displayed on phones, monitors, tablets, or other digital devices.
Differences may also occur between:
- different printing technologies
- different materials
- different paper stocks
- coated and uncoated products
- different production runs
- RGB and CMYK artwork
Reasonable colour variation is not considered a manufacturing defect.
Exact colour matching must be specifically requested before production and may involve additional charges, proofs, or colour-matching services.
15. CUTTING, FINISHING AND PRODUCTION TOLERANCES
Commercial printing involves normal manufacturing tolerances.
Minor variations may occur in:
- trimming
- cutting
- folding
- scoring
- perforation
- registration
- positioning
- colour
- finishing
- dimensions
Minor variations within reasonable commercial printing tolerances do not constitute a defective product.
16. ENGINEERING AND ARCHITECTURAL PRINTS
Customers ordering engineering, architectural, construction, electrical, mechanical, site-plan, blueprint, or other technical prints are responsible for confirming:
- finished print size
- drawing scale
- orientation
- revision number
- page selection
- colour or black-and-white requirements
Edmonton Print Shop is not responsible for incorrect measurements, scale, revisions, dimensions, or technical information contained in customer-supplied files.
Customers should verify all technical prints before using them for construction or other professional purposes.
17. SHIPPING, DELIVERY AND PICKUP
Shipping and delivery times are estimates.
We are not responsible for delays caused by shipping carriers, severe weather, customs, incorrect addresses, transportation interruptions, or circumstances outside our reasonable control.
The Shopify default likewise states that delivery times are estimates and that the merchant is not responsible for carrier or customs delays. Pasted markdown
Customers selecting pickup should collect completed orders within the timeframe communicated by Edmonton Print Shop.
Customers are responsible for inspecting products after pickup or delivery.
18. DAMAGED, DEFECTIVE OR INCORRECT ORDERS
Customers should inspect their orders promptly.
If an order appears defective, damaged, or materially different from the approved order, contact:
Please provide the order number, description of the problem, and clear photographs.
Depending on the circumstances, Edmonton Print Shop may provide a reprint, replacement, partial refund, full refund, or another appropriate remedy.
We may request that defective products be returned or made available for inspection.
Please refer to our Refund Policy for additional terms.
19. RETURNS AND REFUNDS
Returns and refunds are governed by our Return & Refund Policy.
Because most products are custom made, custom-printed products are generally not eligible for return because of change of mind, incorrect customer-selected options, approved artwork errors, or other matters outside Edmonton Print Shop’s control.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer-protection law.
20. THIRD-PARTY PRODUCTS AND SERVICES
Some products or services may involve third-party manufacturers, suppliers, shipping carriers, payment providers, software providers, or production partners.
We are not responsible for third-party websites or services outside our control.
Customers who access third-party links do so subject to the third party’s own terms and policies.
The Shopify template similarly states that the store may contain third-party services and links that the merchant does not control. Pasted markdown
21. SHOPIFY
Edmonton Print Shop’s online store is powered by Shopify.
However, purchases made through our store are transactions directly between the customer and Edmonton Print Shop.
Shopify is not the seller of Edmonton Print Shop products.
This relationship is specifically included in Shopify’s supplied terms. Pasted markdown
22. PRIVACY
Personal information collected through our website is handled according to our Privacy Policy.
Our online store is hosted by Shopify, which may process certain information necessary to operate and provide the online-store services.
Please review our Privacy Policy for additional information.
23. PROHIBITED USES
You may not use our website or services to:
- violate applicable laws
- infringe intellectual-property rights
- submit fraudulent information
- distribute malicious software
- interfere with website security
- scrape or improperly access website data
- impersonate another person
- engage in abusive or fraudulent activity
We may restrict or terminate access where we reasonably believe these Terms have been violated.
24. ERRORS AND INACCURACIES
Our website may occasionally contain typographical errors, pricing errors, incorrect product descriptions, inaccurate availability information, or other mistakes.
We reserve the right to correct these errors and update information at any time.
Where an error affects an order, we may contact the customer to correct the order or cancel and refund the affected portion where appropriate.
Shopify’s supplied terms expressly contemplate corrections to product descriptions, pricing, promotions, shipping charges, transit times, and availability. Pasted markdown
25. DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Edmonton Print Shop will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Website availability is not guaranteed to be uninterrupted or error-free.
26. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify Edmonton Print Shop against third-party claims resulting from:
- artwork or content you provided without proper authorization
- your violation of intellectual-property rights
- your unlawful use of our services
- your material breach of these Terms
27. GOVERNING LAW
These Terms and transactions with Edmonton Print Shop are governed by the applicable laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without limiting any mandatory consumer rights that may apply.
Any dispute that must be determined by a court will be subject to the jurisdiction of the courts of Alberta, unless applicable law requires otherwise.
I would use this instead of the Shopify template’s generic “federal and state or territorial courts” wording, which is not well tailored to an Edmonton, Alberta business. The original template currently contains that generic formulation. Pasted markdown
28. CHANGES TO THESE TERMS
We may update these Terms periodically.
The current version will be posted on this page.
Continued use of our website after revised Terms become effective constitutes acceptance of the updated Terms where permitted by law.
29. SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
30. CONTACT INFORMATION
Questions regarding these Terms of Service can be sent to:
Edmonton Print Shop
Email: contact@edmontonprintshop.ca
Phone: (825) 977-7173
Website: edmontonprintshop.ca
Business Address: 4139 98 Street Edmonton AB
Legal Business Name: 16676944 Canada Inc. / Edmonton Print Shop