Refund policy

Return & Refund Policy

At Edmonton Print Shop, most of our products are custom printed or produced specifically for each customer. Because of the personalized nature of our products, custom-printed items are final sale and cannot be returned or refunded once production has started, except where the product is defective, damaged, or we have made an error in fulfilling the order.

Custom & Personalized Products

Custom products include, but are not limited to:

  • Business cards
  • Flyers and brochures
  • Stickers and labels
  • Signs and banners
  • A-frame inserts
  • Retractable banners
  • Table covers
  • Presentation folders
  • Posters and engineering prints
  • Apparel and branded merchandise
  • Door hangers
  • Postcards
  • Envelopes
  • Custom cutouts
  • Any product produced using customer-supplied or approved artwork

Because these products are produced specifically for you, we do not accept returns or exchanges due to change of mind, incorrect size selection, quantity selection, or customer-supplied artwork errors.

Artwork & Proof Approval

Customers are responsible for carefully reviewing their artwork and proofs before approval, including:

  • Spelling and grammar
  • Phone numbers and contact information
  • Sizes and dimensions
  • Quantity
  • Colours
  • Image quality
  • Layout and positioning
  • QR codes
  • Dates and pricing
  • Engineering drawing scale and revisions, where applicable

Once artwork has been approved and production has started, changes, cancellations, refunds, or reprints cannot be guaranteed.

Edmonton Print Shop is not responsible for errors that were present in artwork or proofs approved by the customer.

Colour & Production Variations

Colours displayed on phones, computers, and other screens may differ from the final printed product.

Minor variations in colour, trimming, positioning, material, finishing, or production are normal within commercial printing tolerances and are not considered defects.

Exact colour matching is not guaranteed unless specifically arranged before production.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as you receive it.

If your order is damaged, defective, or different from what you approved, contact us at contact@edmontonprintshop.ca as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the affected products
  • Photographs of the packaging if the order was damaged during shipping

Once we review the issue, Edmonton Print Shop may, depending on the circumstances:

  • Reprint the affected product
  • Replace the affected item
  • Provide a partial refund
  • Provide a full refund for the affected item

We may request that defective products be returned or made available for inspection before a replacement or refund is issued.

Cancellations

Orders may only be cancelled before production has started.

Once artwork has been approved or production has begun, the order may no longer be cancelled or refunded.

If materials, design work, setup, outsourcing, or production costs have already been incurred, these amounts may be deducted from any approved cancellation refund.

Design & Setup Fees

Design, artwork preparation, file setup, proofing, and other service fees are generally non-refundable once the work has been performed.

Non-Custom Products

If Edmonton Print Shop sells a non-customized retail product, a return may be considered if the item:

  • Is unused
  • Is in its original condition
  • Is in its original packaging
  • Is returned with proof of purchase

Please contact us before returning any product.

Do not send items back without receiving return authorization from Edmonton Print Shop.

If a physical return is required, return instructions and the appropriate return address will be provided.

Return Shipping

Where a return is approved because of an error by Edmonton Print Shop, we will provide instructions regarding return shipping.

For approved returns that are not the result of an Edmonton Print Shop error, return shipping costs are the customer's responsibility and original shipping charges are non-refundable.

Rush Orders

Rush production fees are non-refundable once the rush order has entered production.

A requested completion date is not guaranteed until confirmed by Edmonton Print Shop.

Shipping & Delivery Delays

Edmonton Print Shop is not responsible for delays caused by shipping carriers, severe weather, incorrect customer addresses, customs, or circumstances outside our reasonable control.

Production turnaround times begin after payment, artwork submission, and final artwork approval.

Refunds

If a refund is approved, it will normally be issued to the original payment method.

Please allow up to 10 business days after the refund has been processed for it to appear on your account. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact:

contact@edmontonprintshop.ca

Questions

For questions about returns, refunds, damaged products, or your order, please contact:

Edmonton Print Shop
Email: contact@edmontonprintshop.ca
Phone: (825) 977-7173