Shipping Policy

At Edmonton Print Shop, we carefully prepare and package orders to help ensure they arrive in good condition. Shipping and delivery times vary depending on the product, quantity, production method, destination, and shipping service selected.

Production Time vs. Shipping Time

Production time and shipping time are separate.

Production begins only after:

• Payment has been received
• Print-ready artwork has been submitted
• Final proof approval has been received, where applicable
• All required order details have been confirmed

Product turnaround times vary. Some standard print products may be completed within 3–5 business days, while specialty products may require 8–12 business days or longer.

Shipping or delivery time begins after production is complete.

Business days do not normally include weekends or statutory holidays.

Shipping Options

Available shipping methods and rates may be shown at checkout based on the order and destination.

Shipping options may include:

• Standard shipping
• Expedited shipping
• Local delivery, where available
• Local pickup at Edmonton Print Shop

Not every shipping method is available for every product.

Oversized products, large-format signs, banners, displays, heavy orders, or specialty products may require a separate shipping quote.

Local Pickup

Customers may select local pickup where available.

You will be contacted when your order is ready for pickup.

Please do not arrive for pickup until you have received confirmation that your order is complete.

Customers are responsible for checking that all items have been received at the time of pickup.

Local Delivery

Local delivery may be available within Edmonton and surrounding areas depending on the size and type of order.

Delivery fees may vary based on:

• Distance
• Order size
• Product dimensions
• Weight
• Delivery requirements

Large, oversized, or specialty products may require a custom delivery quote.

Unless specifically stated, installation is not included with delivery.

Shipping Rates

Shipping charges are calculated based on factors such as:

• Destination
• Package dimensions
• Weight
• Shipping service
• Number of packages
• Oversized-product surcharges

In some cases, the shipping amount displayed at checkout may need to be adjusted for oversized or unusually heavy orders. If this occurs, Edmonton Print Shop will contact you before shipping.

Shipping Estimates

All shipping and delivery dates are estimates unless specifically guaranteed in writing.

Once an order has been handed to the shipping carrier, delivery timing is generally outside Edmonton Print Shop’s direct control.

We are not responsible for delays caused by:

• Shipping carriers
• Severe weather
• Road closures
• Customs
• Transportation disruptions
• Labour disruptions
• Incorrect or incomplete delivery information
• Natural disasters
• Other circumstances outside our reasonable control

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before placing your order.

If you notice an incorrect address, contact us immediately at contact@edmontonprintshop.ca.

We cannot guarantee that an address can be changed once an order has shipped.

Additional shipping charges resulting from:

• Incorrect addresses
• Failed delivery attempts
• Returned packages
• Address corrections
• Reshipping

may be charged to the customer.

Tracking Information

Where tracking is available, tracking details may be provided by email once the order has shipped.

Please allow time for the carrier's tracking system to update after receiving the tracking number.

Lost Packages

If tracking shows that your package is delayed or missing, please contact us and we will assist with reviewing the shipment with the carrier.

Carrier investigations may take time to complete.

Edmonton Print Shop is not responsible for packages confirmed by the carrier as successfully delivered to the shipping address provided by the customer.

If a replacement or refund is available following a confirmed carrier loss, it will be handled based on the circumstances of the shipment and the carrier’s investigation.

Damaged Shipments

Please inspect your shipment as soon as it arrives.

If your order arrives damaged, contact us as soon as possible at contact@edmontonprintshop.ca and provide:

• Your order number
• Clear photographs of the damaged product
• Photographs of the shipping box or packaging
• Photographs of any visible shipping damage

Please keep all packaging until the issue has been reviewed.

Depending on the circumstances, Edmonton Print Shop may provide a replacement, reprint, refund, or another appropriate remedy.

Large and Oversized Products

Some products may require special handling, separate packaging, freight shipping, or local delivery.

This may include:

• A-frame signs
• Large banners
• Foam boards
• Coroplast signs
• Cutouts
• Table covers
• Large posters
• Large engineering prints
• Display systems
• Other oversized print products

Shipping for these items may not be accurately calculated through standard checkout and may require a separate quote.

Split Shipments

Orders containing multiple products may be shipped separately if they are completed at different times, manufactured at different facilities, or require different packaging.

You may receive more than one tracking number.

International Shipping

International shipping may be available for certain products.

Customers are responsible for any applicable:

• Customs charges
• Duties
• Brokerage fees
• Import taxes
• Other destination-country fees

These charges are not included unless specifically stated at checkout.

Rush Orders

Rush production does not automatically include expedited shipping.

If you need both rush production and expedited delivery, please contact Edmonton Print Shop before placing your order to confirm availability.

Rush production and expedited shipping fees are generally non-refundable once the applicable service has started.

Shipping and Custom Products

Most products sold by Edmonton Print Shop are custom made.

A shipping delay does not automatically qualify a custom-printed order for cancellation or refund once production has started.

Please refer to our Return & Refund Policy for information about custom products, damaged items, defects, and approved refunds.

Contact Us

For questions about shipping, pickup, delivery, tracking, or oversized orders, please contact:

Edmonton Print Shop
Email: contact@edmontonprintshop.ca
Phone: (825) 977-7173
Website: edmontonprintshop.ca